Your contract is with The F)ixer UK Ltd trading as(“we”, “us” and “our” in these Booking Conditions) for the property known stated in the booking form completed and submitted via the website (“the Property”). References to “you” or “your” are references to the person making the booking and all members of the holiday party.
These Booking Conditions form the basis of your contract with us so please read them carefully. These Booking Conditions do not affect your statutory rights.
1. Making your booking
When you book a Property with us directly you should return the completed Booking Form to us together with your payment for the Initial Deposit. Please note that the Initial Deposit is only refundable if you cancel your booking within seven days of receiving our written confirmation of your booking.
Your booking is made as a consumer for the purpose of a holiday and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you.
Once the completed Booking Form and the Initial Deposit have been received and accepted by us, we will issue you with our written confirmation. The contract between us will only be formed when we send you our written confirmation and is subject to these terms and conditions. We reserve the right to refuse any booking prior to the issue of our written confirmation. If we do this we will promptly refund any money you have paid to us.
You should carefully check the details of our written confirmation and inform us immediately of any errors or omissions.
2. Paying for your booking
You are required to send to us your payment for the balance of the Rental and the Security Deposit at least eight weeks prior to the Arrival Date as set out in our written confirmation. If you fail to make a payment due to us in full and on time we may treat your booking as cancelled by you.
We will hold the Security Deposit to be applied against additional cleaning and/or replacement of the property, furnishings, fixtures, keys, fobs and fittings. We will return the Security Deposit to you within 5 working days of the return of the keys to us, less any deductions and banking charges in accordance with the conditions listed above below.
3. Cancelling or amending your booking
If you need to cancel or amend your booking you must telephone us on the number shown on our written confirmation as soon as possible. You will also be required to confirm your cancellation in writing or by email to the addresses shown on our written confirmation. A cancellation will not take effect until we receive written confirmation from you.
If you cancel your booking within seven days of receiving our written confirmation, we will refund any money you have paid us. After such period, the following applies
more than 30 days, £250 cancellation fee, within 30 days full booking amount is non refundable.
If you have booked through a 3rd party website, then the booking terms apply according to the booking terms on your confirmation.
4. If we cancel or amend your booking
We would not expect to have to make any changes to your booking, but sometimes problems occur and we do have to make alterations or, very occasionally cancel bookings. If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your booking and, if it is necessary to cancel your booking, we will refund the balance of any money you have paid us.
Should we need to cancel your booking as a breach of this contract, this will be treat as a cancellation of the booking as per clause 3.. The security deposit will be refunded in full subject to no damages incurred.
You can arrive at your accommodation after the specified check in time, usually on the Arrival Date of your holiday and you must leave by 10:00 hours on the Departure Date. Check ins that occurr after 6pm will be subject to a late check in fee of £30 excl VAT, this fee may be altered from time to time as we see fit. The check in and check out time also apply to parking at one of our properties.
If your arrival is delayed, you must contact the person whose details are given on our booking confirmation so that alternative arrangements can be made. If you fail to do so you may not be able to gain access to the property. If you fail to arrive by midnight the Arrival Date and you do not advise the contact of your anticipated late arrival we may treat the booking as having been cancelled by you.
6. Your obligations during your stay
You cannot allow more people to stay in the Property than expressly authorised, nor can you significantly change the makeup of the party during your stay in the Property. We do not accept pets or stag or hen parties. If you do not comply with this, we can refuse to hand over the Property to you, or can require you to leave it. We will treat any of these circumstances as a cancellation of the booking by you.
You agree to keep and leave the Property and the furnishings, kitchen equipment, flatware, glasses, utensils, carpets, beds and any electrical equipment, clean and in good condition and not to remove anything from the Property. You also agree not to remove any mattress or pillow protectors from the beds.
You agree to promptly report any breakages, damages or spills to the person whose details are given on our booking confirmation so that appropriate action can be taken and long term damage minimized.
You agree not to smoke in the Property or to do anything that could create a fire hazard.
You agree not to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties. In particular, you agree not to create any disturbance between the hours of 11pm and 7am.
You agree to ensure that the external access gates/doors from the Property and the development are closed securely at all times
You agree to take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property, except where the damage or loss is caused by our negligence.
You agree to allow us or any representative of ours access at any reasonable time during your stay for the purpose of essential repairs.
Should you leave any property behind, we will try to notify you you. We will only keep your items for a period of 7 days after your check out and then we will either dispose of or return the items to you. We reserve the right to charge at cost the amount of postage or cost of disposal.
It is essential that you contact us if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence will usually enable shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or heating of the Property) cannot possibly be investigated unless registered whilst you are in residence.
If any complaint cannot be resolved during your holiday, you must write to us with full details within 28 days of the end of it. this is to be sent to firstname.lastname@example.org and will be fully investigated. We will respond in full to any complaint within 30 days of receiving your complaint in writing.
Our maximum liability for losses you suffer as a result of us acting in breach of these terms and conditions is strictly limited to the value of your booking and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us. This does not include or limit in any way our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation; or for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
The contract between you and us is governed by the law of England and Wales and we both agree that any dispute, matter or other issue which arises between us will be dealt with by the Courts of England and Wales.